Streamlined Database
Store years of your customer service actions with ease.
Keep Track of All Steps Taken to Keep your Guests Happy
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Quickly identify refund / credit scenarios by status
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Color coding helps it easy to review the organized dashboard
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Edit, delete, or send all individual items with just a click!
Color Coded Dashboard
A color coded dashboard lets you view outstanding issues at a glance.
Detailed Reporting
Reporting options puts individual issues into focus.
Excel Compatible
Transfer your data to Excel with just a couple clicks.
Track your Funds
Track and view credit expenses for owners and your company.
Seamless Details
All details of issue can be easily entered and tracked.
Simple Edits
Quickly update information or change status to closed.
Stay Connected
Everyone at the office can be on the same page.
Color coding and sort features allow you to stay on top of the issues
The Customer Service Tracker allows your management team to keep tabs on the amount of refunds and credits that are distributed to your guests and owners.
With an easy-to-maintain system that provides details on each refund or credit incident, staff can quickly post all pertinent details accompanying a refund or credit issue or request.
The reporting system puts all of these individual issues into focus, with detailed reporting options which outline how much money was distributed or credited per month and / or per year. This data is further categorized by the form of refund that was granted (cash, credit, or other), and which department was responsible for granting the refund. Users can also indicate the total refund or credit which was granted by the owner or by the company itself, and all of these reports can be easily exported into an Excel spreadsheet.
Change the Way You Do Business.
Customer Service Tracker makes it simple to identify and summarize the total amount of refunds stemming from customer service issues, and allows management to identify both overall spending, and departments that may need a little work in the Customer Service aspect of the property management business.