Store years of your customer service actions with ease.
Keep Track of All Steps Taken to Keep your Guests Happy
Quickly identify refund / credit scenarios by status
Color coding helps make it easy to review the organized dashboard
Edit, delete, or send all individual items with just a click!
Reporting options puts individual issues into focus.
Track and view credit expenses for owners and your company.
Quickly update information or change status to closed.
Color coding and sort features allow you to stay on top of the issues
Customer Service Tracker makes it simple to identify and summarize the total amount of refunds stemming from customer service issues, and allows management to identify both overall spending, and departments that may need a little work in the Customer Service aspect of the property management business.
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DATA PROTECTION AND PRIVACY POLICIES
Overview and Agreement
Personal Information We Collect
How We Use Personal Information
Sharing of Information
Information Security and Confidentiality
California Privacy Rights
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- Address (e.g. for billing and shipping)
- Email address
- Phone number
- Payment card/account information
- Property address
- Other information which is required to complete your request or transaction using the Services or otherwise fulfill your request, which may include personal identification information such as social security number, driver’s license number and similar information.
- information about devices you use to access the Services and how you use the Services, such as your Internet Protocol (“IP”) address and which websites you visited before accessing our Services.
- certain information such as pages viewed, the date, time and length of time spent on the Site, computer and connection information such as browser type and version, operating system and platform, and other transactions performed on the Site.
- If you access the Site through a mobile device, we may also be able to identify the device ID and location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
- Enable, support and customize your use of the Site and/or our products, applications or services;
- provide you with updates and information about our products and services;
- conduct analysis for our business purposes; support development and marketing of our products and services including but not limited to the development and commercialization of new products and services; and
- create de-identified information and then use and disclose this information in any way permitted by law, including to third parties in connection with their commercial and marketing efforts.
- required to do so by law, or in response to a subpoena or court order;
- we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or
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