Three Mini Tools that Will Make it Easier to Stay Organized this Season
You may know LSI Tools for its all-encompassing software products that can handle every aspect of a big aspect of your operations. Tools like Schedule Pro automate all pieces of your housekeeping operations, while ResMail Pro and GuestWeb tackle every step of the reservation process, from booking confirmation to departure surveys.
But did you know that LSI Tools also offers a suite of simpler and easy-to-use mini tools as well?
We do, and these mini tools are all about ensuring you stay organized – especially when the season is in full swing.
Because of our background in the vacation rental management industry, we are all too familiar with the little issues that can take an unexpectedly big chunk out of your day. This is especially true in the summer months, when you are focused on your waves of rental guests, and little issues can pop up on a daily basis.
So as the prime vacation season quickly approaches, make a plan to be more organized when the summer arrives in full swing, and check out these mini tools that will simply make your life easier.
Customer Service Tracker
If a guest has a valid complaint, you may resolve the issue in a myriad of ways. Perhaps you offer a rebate or a refund for their costs, or give them a gift certificate for your company or a partner business, or maybe you just comp extra costs, like pet fees or administration fees.
Do you know what you have to give away or give back last year? Do you know what properties these compensations were for, and how much it may or may not have cost your business?
You will when you use the Customer Service Tracker.
The Customer Service Tracker allows you to keep tabs on any refunds, credits, or other compensations you may have given guests, and to note when the matter was closed. As such, you’ll have a clear accounting of all your issues over the course of the season, as well as is, how and when they were resolved.
During the season, you likely field dozens of calls every week about items at your rental homes that are damaged or missing. And chances are you have an arsenal of replacement items – like vacuums, coffee makers, microwaves, televisions, or even air conditioning units – that you loan out to guests to use during their vacation.
But at the end of the year, when you have time to catch your breath, are all the items that you have loaned out accounted for?
Meet the Loaner Tool. The Loaner Tool is effectively an easy-to-use database of all of the things that you give to guests to use during their vacation. From excess dishware to hot tub covers, the Loaner Tool allows you to keep track of when items were loaned out, when they were returned, and the details of each specific case. As a result, you’ll save money at the end of the year by not having to replace any of your loaned items, as you’ll know exactly where they are.
Lost and Found Tool
Guests leave things behind all the time. It’s the nature of being in a vacation state of mind, and calling your vacation rental house your home for days or even weeks.
And if you want to solidify your relationships with your guests, and ensure that they praise your company and return in the future, you’ll make every effort possible to return any items that may have accidentally been left on their mad dash to depart on check-out day.
This is where the Lost and Found Tool comes into play.
The Lost and Found Tool allows you to keep track of any stray items left behind at the home – like sunglasses, clothing, cell phones, jewelry, and other essential items for guests. When a guest calls about their missing item, you’ll be able to easily scan and see if it was found, or create a case to mark the item as missing, and to be on the lookout. By the time the season wraps up, you’ll be able to track which items were returned and when, and will have a clear overview of what’s tucked away in your company’s “lost and found” bin.
LSI Tools may be known for our big ideas and big solutions, but we sweat the small stuff too!
So if you want to learn more about our mini tools, contact us and let’s schedule a demo today. By providing solutions for all vacation rental problems great and small, LSI Tools continues to stay focused on finding ways to make your life in the hectic summer months just a little bit easier.